Intruder is a fast-growing cyber security startup that’s been through prestigious accelerators including CyLon and the GCHQ Cyber Accelerator. Intruder helps companies easily identify, track, and fix cyber security weaknesses, before they get hacked. Intruder has its headquarters in London, UK, and provides cyber security services to over 2,000 customers worldwide. Learn more about Intruder’s growing services, team and our values.
About the role:
We’re looking for a Senior Customer Success Manager to join our Customer Success team. You will ensure customers receive exceptional value from the Intruder service by understanding their needs and supporting their journey through workshops, and direct engagement.
You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Intruder across customers’ organizations, and managing customer programs. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your communication skills and ability to work with customers ranging from security personnel through CISOs and other key stakeholders will be key to your success.
Customer success is one of the keys behind Intruder's rapid growth and we need you to proactively blend project management and account management to maximize net revenue retention and unlock upsell and cross-sell opportunities.
Some of the key responsibilities
The ideal candidate will have:
Why join us?
Intruder is a dynamic and well-funded startup operating in a very fast-growing market. You'll join the company at just the right time, we've established a product-market fit and things are now really taking off!
What we’re offering:
Deadline for applications is 12th August. We will be in touch after that time if your application has been succesful.