**Please note we are currently only accepting applications from candidates with an existing right to work in the UK**
As a small but growing team, we're flexible, and we offer a level of autonomy that allows you to make meaningful and lasting contributions to Intruder and our customers.
We make it easier to not get hacked.
Every day people sign up for online services, enter their personal data, and put themselves at risk of malicious actors. We work to enable these services to be better protected, making sure new vulnerabilities are found and closed rapidly before your data can be stolen.
We do this with a powerful but easy to use platform that is low on noise and high on trust, information, and context – so when we say it’s critical, companies know they have to act fast.
In the past 2 years, we have grown rapidly in product capability, customer base, revenue, and employee size. The next few years promise more of the same, with plenty of growth opportunities for us and our teams!
Our Technical Support team is the face of Intruder to our Customers, aiming to delight all our customers with prompt, accurate and empathetic technical support via chatbot, email, and calls.
We take ownership of technical issues and follow through to resolution with the ability to research, diagnose, troubleshoot and identify solutions, covering 98% of issues within the team - only escalating 2% to the Security team! A big part of our support function is automation, we have created over 200 automated bots and an extensive knowledge base to provide quicker and better service to our customers.
As the team who interacts with our customers the most, you will help to improve the Intruder product by suggesting improvements to our products / processes and working with other teams to understand what our customers want!